How is Professional Salon Concepts different from other distributors?
At PSC our employee’s are trained thoroughly on all our product lines, as well as understand that PSC strives to help you understand how to increase your business and create an environment in your salon that will help you increase your retail sales as well. PSC also has a wonderful education department that can help you maintain your continuing education requirements.
What areas does PSC service?
PSC primarily services Illinois and Indiana.
How do I become a customer of PSC?
To become a PSC Customer simply call (800) 343-5289 (IL and IN only) and our Salon Relations Team will be able to assist you by forwarding your request to your local Salon Consultant. Your Consultant will contact you within 2 to 3 business days to arrange a meeting with you. At this meeting, your Consultant will visit your salon, present our product lines to you, answer any questions, set up your account and assist with your first order.
How can I have a PSC Salon Consultant come to on my salon?
To arrange a meeting with your local Salon Consultant simply call (800) 343-5289 and our Salon Relations Team will be able to forward your request to your consultant.
How do I place my order?
Your Salon Consultant can always take your order, but you can also call your order into our Salon Relations Team. If you so desire, we also accept fax orders at (815) 744-6931. For after hour’s convenience, we also provide a 24-hour answering service that can take a message or you may leave your order on our voicemail ordering system.
How long does it take for my order to arrive?
Your order is processed immediately after placing it by phone and is shipped in full with next day delivery (in most cases).
Are backorders shipped automatically?
For backorders under $50.00 we ask that you check the availability when placing your next order. For backorders over $50.00 a PSC Salon Relations member will call you when we receive the items to ensure it is still needed and supply you with a total.
Are there any limitations to what products I can purchase from PSC?
At PSC we are working diligently to ensure the products we distribute are not diverted to unauthorized sellers. To assist us with this John Paul Mitchell Systems requires a signed salon agreement before your order can be processed.
Does PSC offer CEU’s at educational events?
Yes we do! For more information contact our education department at (800) 343-5289.
Why are some of the products you sell available at grocery and drug stores?
These products have been diverted through dishonest people that are re-selling them to major retail chains. PSC would like to make you aware that these unauthorized retailers are not receiving these products from PSC or the manufacturer. Also be aware that when sold in these stores they are not guaranteed by the manufacturer and may be either counterfeit or defective.
Can you tell me more about diversion?
Diversion occurs when greedy unethical people who have licensed access to professional products sell to other greedy unethical people who take advantage of the powerful relationship between a salon client and their hairdresser.
How do unauthorized retail stores obtain these professional products?
Various and all levels of professionals have been caught at “the game”. Basically anyone from distribution to licensed hairstylists sell these products “under the table” for a profit. Because these products then are sold to a third party, by the time they get to the consumer they are almost always more expensive than suggested retail price. Large retailers understand that providing “one stop” shopping for their customers enhances profits. If they could get these products through the proper channels they would undoubtedly have much more shelf space devoted to these products. Diversion has become an industry wide problem and the more popular products have more consumer recognition, therefore, they are more widely diverted… simple economics!
How does the Beauty Professional fight diversion?
There are several things we can and should do:
1) Be sure your client leaves the salon with everything they need to replicate the fabulous hairstyle you have just created.
2) Be knowledgeable; know the professional products you offer so you can recommend them properly. Also if there are grocery or department stores in your area, know which products they carry and the prices. Often these places are charging far more than suggested retail.
3) Thank your salon clients for buying their professional products from you. Let them know it matters to your salon.
4) Report any collectors who contact you to buy products for them. Call PSC or the manufacturer.
5) Be sure your salon offers a great selection of beautifully displayed and well-stocked products. People love to shop!
6) Avoid patronizing businesses that sell these products, and let them know that as fellow business people you do not appreciate their unethical retailing of professional salon products.
7) Choose products and distributors for your salon who support you with great service and education to grow your business.
8) Choose to fight! Choose to compete! Only hairdressers know the right products and the right way to use them. There are no hairdressers at the grocery store.
Paul Mitchell Diversion Hotline - 1-888-398-8884