Owners Edition – Vol. 1, Session 1
`Mission, Vision, Non-Negotiables & Career Path’
Solving Salon Problems
Fighting For Your Cause
Doing The Math
Mission - Roll Playing/Dialogue
Being Consistent With The Vision
Non-Negotiables – Role Playing
Career Path – Role Playing
Owners Edition – Vol. 1, Session 2
`Take Home Reality Check’
It’s Your Job To Be Excited!
How We Got Where We Are
The Retail Store Response
From A Customers Standpoint
Strategic Alliances
Brands To Carry
The Visual Side
Sampling/Strategic SKU’s
Roll-Out/Sharing The Mission
Owners Edition – Vol. 1, Session 3
`Hours of Operation/Identifying Prime Time’
Start At The Guest & Work Backwards
Defending Your Hours
Occupancy Ratio
What Is Prime Time?
Filling Non-Prime Time
Are You Open Too Much?
Action Plan – Role Playing/Comments
Prime Time Case Studies
House Specialties/Availability
Owners Edition – Vol. 1, Session 4
`Embracing Technology’
Numbers Exist To Influence Behavior
How You’re Supported Matters
Setting Up Pricing/Services
Auditing
Inventory
Owners Edition – Vol. 1, Session 5
`An Owners Nightmare!’
An Owners Hope Robbed – Walk-out!
Signs of a Walk-out
Walk-out Action Steps
Dear Valued Client
Cementing Guest Relations
Can You Service The Guests Properly?
When You Are Most Vulnerable
Preparation And Intuition
Owners Edition – Vol. 1, Session 6
`Compensation Matters’
Simple… But Not Easy
Compensation Types
Multi-Level Stylist Systems
(Supplemental) – Print Criteria Form
Compensation Criteria Form - Explanation
Summary – What We Would Do
Move Slowly And Methodically